Accenture Hiring Trust & Safety Associate in Hyderabad | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps platform companies improve the quality and safety of online content. The team works as an important line of defense, reviewing content while gaining hands-on job experience. Team members also test, evaluate and challenge AI systems and platforms to improve integrity, quality and safety, including generative AI.

Responsibilities

• Analyze and review user profiles, audio, video and text-based content, and investigate, escalate or resolve issues reported by users or flagged by the system.
• Review, classify, remove or proactively engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with changing client policies, generative AI shortcomings, and developments in content moderation and responsible AI regulation and governance.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusals or disclaimers according to client definitions.
• Collaborate with team members to build a full understanding of responsible AI issues based on model responses.
• Contribute to best practices and guidelines for content moderation and responsible AI governance and policy.

Due to the nature of the role, you may be exposed to objectionable or disturbing content, including flashing lights or contrasting light and dark patterns. Active participation in the Accenture well-being support program for the Trust & Safety community is required.

What We Are Looking For

• Strong coping, emotional resilience and stress-management skills
• Excellent comprehension and communication skills in the required language(s)
• Ability to perform duties objectively, free from personal biases or beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Preferred: Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture, along with strong awareness of the political and social situations in the market and region supported.