Accenture Hiring Trust & Safety Associate in Hyderabad | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps platform companies improve the quality and safety of online content. The team also tests, evaluates and challenges AI systems and platforms, including generative AI, to strengthen their integrity and safety.

Responsibilities

• Review, classify, remove or otherwise engage with content following client guidelines, using specified tools and channels.
• Analyze user profiles, audio, video and text content, and investigate, escalate or resolve issues reported by users or flagged by the system.
• Stay current on changing client policies, generative AI limitations, and developments in content moderation and responsible AI governance.
• Investigate, resolve and relay complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas, then analyze the responses for appropriateness.
• Collaborate with team members to build a full understanding of responsible AI issues based on model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

The role may expose you to objectionable or disturbing content. Active participation in Accenture's well-being support program, built for the Trust and Safety community, is required.

Key Skills

• Strong coping, emotional resilience and stress-management skills
• Excellent comprehension, communication and language skills
• Ability to perform duties objectively, free from personal bias, in line with client policies
• Strong attention to detail, critical thinking and decision-making
• Comfort synthesizing information from multiple streams

Preferred

• Familiarity with and passion for responsible AI, the internet and internet culture
• Cultural awareness of political and social situations in the relevant market and region