Accenture Hiring Trust & Safety Associate in Hyderabad | Freshers Eligible

About the Role

Accenture's Trust and Safety team works on improving the quality and safety of online content. The team also tests, evaluates and challenges AI systems and platforms to strengthen integrity and safety, including for generative AI. Your work delivers value to clients while having a broader impact on society.

You will analyze and review user profiles, audio, video and text content, and investigate, escalate or resolve issues reported by users or flagged by the system. The role may expose you to objectionable or disturbing content, including flashing lights and contrasting light and dark patterns.

Key Responsibilities

• Review, classify, remove or otherwise engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with changing client policies, guidelines, generative AI shortcomings and advances in content moderation and responsible AI governance.
• Investigate, resolve and relay complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas.
• Assess model responses for appropriateness, inappropriateness, refusals or added disclaimers, following client definitions.
• Work with team members to build a shared understanding of responsible AI issues arising from model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

What We Are Looking For

• Active participation in the Accenture well-being support program for the Trust & Safety community.
• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication and language skills.
• Ability to perform duties objectively, free from personal bias, in line with client policies.
• Strong attention to detail, comfort synthesizing information from multiple streams, and strong critical thinking and decision-making.

Preferred: Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture, along with strong awareness of political and social situations in the relevant market and region.