Accenture Hiring Trust & Safety Associate (Hyderabad) | Freshers

What would you do?

Accenture is a trusted partner to leading platform companies and other organizations. Its Trust and Safety offering (Content Moderation and Responsible AI) helps keep the internet safe and helps platform companies grow and improve their businesses.

The Trust and Safety team is an important line of defense. It works to improve the quality and safety of online content and gives you hands-on job experience. The team also tests, evaluates and challenges AI systems and platforms to improve their integrity, quality and safety, including generative AI. You will deliver value to clients while making a larger impact on society.

You will analyze and review user profiles, audio, videos and text-based content, and investigate, escalate or resolve issues reported by users or flagged by the system. Because of the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.

What are we looking for?

This role requires active participation in Accenture's well-being support program, which is designed for the Trust & Safety community and builds skills that support individual and collective well-being.

• Strong coping, emotional resilience and stress-management skills
• Excellent comprehension, communication and language skills
• Ability to perform duties objectively, free of personal biases or beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Preferred qualifications:

• Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture
• High awareness of political and social situations in the market and region supported

Roles and Responsibilities

• Review, classify, remove, or proactively engage with content according to client guidelines, using specific tools and channels
• Stay updated on changing client policies, guidelines, industry trends, generative AI shortcomings, and advances in content moderation and responsible AI regulation, governance and policy
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to test large language models on responsible AI topics, including medical advice, legal advice and other sensitive areas
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or added disclaimers according to client definitions and guidance
• Collaborate with team members to build a comprehensive understanding of responsible AI issues based on model responses
• Contribute to best practices and guidelines for content moderation and responsible AI governance and policy