Accenture Hiring Trust & Safety Associate, Hyderabad (Freshers)

Role Overview

Accenture's Trust and Safety team helps keep online content safe and supports platform companies in growing their businesses. The team acts as an important line of defense, improving the quality and safety of online content while building hands-on experience. Team members also test, evaluate, and challenge AI systems and platforms, including generative AI, to improve integrity and safety.

Key Responsibilities

• Analyze and review user profiles, audio, video, and text-based content, and investigate, escalate, or resolve issues reported by users or flagged by the system.
• Review, classify, remove, or proactively engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with changing client policies, guidelines, and industry trends in content moderation and responsible AI regulation, governance, and policy.
• Investigate, resolve, and escalate complex content issues to the broader Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, refusal to answer, or added disclaimers, based on client definitions and guidance.
• Work with team members to build a shared understanding of responsible AI issues arising from model responses.
• Contribute to best practices and guidelines for content moderation and responsible AI governance.

Working Conditions and Well-being

This role may expose you to objectionable or disturbing content, including flashing lights and contrasting light and dark patterns. Participation in Accenture's well-being support program for the Trust and Safety community is required.

Skills and Attributes

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, free from personal bias, in the best interest of client policies.
• Strong attention to detail, critical thinking, and decision-making skills.
• Comfort synthesizing and analyzing information from multiple streams.

Preferred: a deep familiarity with and passion for responsible AI, the internet, internet platforms, and internet culture, along with an understanding of political and social situations in the relevant market and region.