Gainsight is a leading customer success and product experience software company that helps businesses build lasting relationships with their customers. Founded in 2009, the company pioneered the Customer Success platform category, offering solutions that enable organizations to monitor customer health, drive product adoption, reduce churn, and increase customer lifetime value. Gainsight’s core offerings include platforms for customer success management, product experience (PX), customer communities, and education, widely used by SaaS and technology companies around the world.
Headquartered in San Francisco, California, Gainsight employs over 1,000 people globally and serves thousands of organizations ranging from high‑growth startups to large enterprises. The company is known for shaping the modern customer success movement through its popular Pulse conference and extensive industry thought leadership. Through acquisitions such as Aptrinsic (product experience) and inSided (community platform), Gainsight has expanded its ecosystem to support the entire post‑sales customer journey, positioning itself as a prominent player in the customer experience and SaaS enablement market.
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