Freshworks is a global software-as-a-service (SaaS) company that develops cloud-based tools to help businesses manage customer engagement, IT service management, and sales operations. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, the company originally launched Freshdesk, a customer support platform, and has since expanded its product suite to include solutions such as Freshservice (ITSM), Freshsales (CRM), Freshmarketer, and Freshchat. Freshworks' mission is to make enterprise-grade software easy to use, affordable, and accessible for businesses of all sizes.
Headquartered in San Mateo, California, with major operations in India—particularly in Chennai—Freshworks employs thousands of people globally and serves over 60,000 customers across more than 120 countries. The company is widely recognized for its intuitive user experience and competitive pricing in the enterprise software market. In 2021, Freshworks became the first India-born SaaS company to list on the NASDAQ, marking a significant milestone in the global SaaS ecosystem and reinforcing its reputation as a major player in customer experience and business software solutions.
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