Zones Hiring L1 Service Desk in Bangalore | ₹3-3.5 LPA

Company Overview

Zones is a global provider of end-to-end IT solutions with a strong supply chain network and more than 35 years of industry experience. The company specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed, Professional, and Staffing services across more than 120 countries.

Zones works with key technology partners including Microsoft, Apple, Cisco, Lenovo, and Adobe to help organizations build and manage modern digital infrastructure.

Position Overview

The L1 Service Desk role is responsible for providing remote technical support and assistance to customers. The position focuses on resolving user issues quickly, ensuring customer satisfaction, and accurately capturing and escalating support requests when required.

Key Responsibilities

• Act as the first point of contact for customers through phone, chat, and email support.
• Provide IT support to global clients in a 24/7 rotational shift environment.
• Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
• Perform remote diagnostics and guide users through troubleshooting steps.
• Install, configure, and troubleshoot Windows operating systems and software applications.
• Create and manage real-time support tickets while meeting SLA requirements.
• Escalate unresolved technical issues to higher-level support teams.
• Maintain accurate records of issues, resolutions, and customer interactions.
• Collaborate with team members using tools such as Microsoft Teams and Skype.
• Provide quality customer service while handling multiple support tasks.
• Recommend improvements to processes and knowledge base documentation.
• Apply basic technical knowledge to resolve common IT issues.

Required Qualifications

Experience: 0 to 0.6 months in IT support.

Education: Any graduate.

Benefits

Zones offers a compensation and benefits package that includes medical insurance coverage, group term life insurance, personal accident cover, and a flexible leave policy to support work-life balance.

The company promotes a collaborative work culture and provides opportunities across IT innovation, engineering, operations, administration, and related functions.