Wipro Noida Hiring Administrator L1 | Freshers Eligible

Job Description

The purpose of this role is to help team members resolve standard incident tickets by logging incidents, tracking their status and monitoring alerts.

Areas of Responsibility

• Triaging and resolution of tickets: Assist with the initial triage and response for standard incident tickets (P5 and P4), document them, and make sure they are resolved accurately and on time according to defined procedures.
• SLA Monitoring: Monitor alerts and SLA timelines across the full lifecycle of a standard ticket (P5 and P4), track open standard incidents, and submit reports for SLA adherence review.

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