Wipro Mumbai Hiring Administrator L1 | Freshers Eligible

Role Purpose

This role helps team members resolve standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of Responsibility

• Triaging and resolution of tickets: Assist with the initial triage and response of standard incident tickets (P5 and P4 priority) and their documentation, making sure they are resolved accurately and on time as per defined procedures.
• SLA Monitoring: Monitor alerts and SLA timelines across the full lifecycle of a standard ticket (P5 and P4), track open standard incidents and submit reports for review of SLA adherence.

About Wipro

Wipro Limited is a leading technology services and consulting company. It builds innovative solutions for clients' digital transformation needs, drawing on consulting, design, engineering and operations. With over 230,000 employees and business partners across 65 countries, Wipro works to help customers, colleagues and communities thrive.