Wipro Kolkata Hiring Service Desk Analyst L1 | Apply Now
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This role is the first point of contact for B2B users who call the Wipro Service Desk to troubleshoot end user issues in line with the Wipro Service Desk objectives.
Do
1. Primary user support and customer service
- a. Respond to queries from calls, portal, emails and chats from the client.
- b. Become familiar with each client and their applications and processes.
- c. Learn fundamental operations of commonly used software, hardware and other equipment.
- d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software.
- e. Ensure the scorecard is maintained as per the SoW with respect to TAT, SLA and hits.
- f. Manage all queries, or escalate them if not resolved as per the defined helpdesk policies and framework.
2. Regular MIS and resolution log management on queries raised
- a. Record events, problems and their resolution in logs.
- b. Follow up and update customer status and information.
- c. Pass on any feedback, suggestions or escalations from customers to the appropriate internal team.
- d. Identify and suggest improvements to processes and procedures.
Deliver
Performance is measured on the following parameters:
- Service Desk Delivery: adherence to TAT and SLA as per SoW, minimal escalation, customer experience.
- Personal: attendance, documentation.
Mandatory Skills: TIS Service Desk
Skills and topics
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Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has evolved from a vegetable oil manufacturer into one of the world’s most respected IT services firms.
- Size
- 1,000+ people
- Open jobs on talentd
- 160 jobs
- Pay in this post
- ₹1.8–2.8 LPA
- Founded
- 1945
- Headquarters
- Bengaluru, Karnataka, India
- Website
- wipro.com
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Questions about this job
Can 2026 graduates apply for this Wipro Service Desk Analyst job?
Yes. The post takes batch 2025 and 2026, with no experience needed.
What is the salary for Service Desk Analyst at Wipro in Kolkata?
The post lists ₹1.8–2.8 LPA.
What is the last date to apply?
Apply by 19 Nov 2026. Wipro can close the post earlier, so apply soon.
How do I prepare for the Wipro interview?
Revise the skills the post asks for (Service Desk Tools, Ticketing Systems and TIS Service Desk) and practise common fresher interview questions on FleetCode.