Wipro Hiring System Engineer L1 Contract Role in Mumbai

Job Description

This role calls for strong communication skills and the ability to calm and assist irate customers. Candidates should have a working knowledge of base operating system issues and a willingness to learn new technologies.

Key Responsibilities

• Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN and security applications through remote support.
• Answer incoming calls and respond to customer emails in a timely manner.
• Manage and resolve customer complaints, and identify and escalate issues to supervisors when needed.
• Provide product and service information, research solutions using available resources, and resolve complaints with the applicable software.
• Route calls and tickets to the right resources and domains that can best support the user.
• Document all call information according to standard operating procedures, and complete call logs and reports.
• Recognize and alert management to trends in customer calls, and create SOPs for new issues and their resolutions.

Mandatory Skills: Technical Support

Wipro is building a modern company as an end-to-end digital transformation partner. The company looks for people who want to reinvent their careers and skills as the business and industry change.