Overview
What Success Looks Like in This Role
In this position, you will become familiar with Global Field Operations concepts, procedures, and methodologies while supporting routine operational tasks.
With guidance, you will carry out day to day Global Field Operations activities, including responding to requests from clients and Field Engineering teams and ensuring service activities are coordinated smoothly.
- Receive and respond to requests from clients and Field Engineering team members.
- Create, validate, and track service tickets using the Unisys Dispatch Field Force Management system and related tools.
- Schedule and manage client appointments.
- Arrange service access and coordinate the availability of required parts.
- Support call center operations.
- Monitor service level agreements (SLAs) and ensure service commitments are met.
- Work with cross functional teams to maintain an efficient and coordinated service process.
You will also learn and follow Global Field Operations policies and practices while contributing to improved client satisfaction levels. Additional responsibilities may include assisting with special projects as assigned.
Qualifications
- High School diploma or GED is required.
- Typically less than 1 year of experience in a related area.
Unisys is an equal opportunity employer and evaluates all qualified applicants without regard to legally protected characteristics. Employment practices may vary by jurisdiction and remain subject to applicable local laws.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com