Overview
Role Overview
In this role, you will provide routine technical support activities with guidance from the team. The position focuses on first-line assistance for users, resolving basic technical issues, and ensuring service requests are completed efficiently.
Key Responsibilities
- Assist with first-level user support by guiding users through steps required to restore system functionality.
- Troubleshoot hardware, software, and connectivity problems using remote access tools.
- Escalate complex incidents to second and third level resolver teams when required.
- Coordinate and fulfill end-user service requests such as software installation and user administration tasks.
- Manage support tickets through resolution and keep users informed about status and progress.
- Follow Service Desk, desktop, peripheral, connectivity, and security procedures and policies.
- Contribute to improving the Service Desk knowledge base.
- Deliver work in line with organizational service level agreements (SLAs).
- Support special assignments or projects when needed.
Additional Information
Unisys is an equal opportunity employer and evaluates all qualified applicants without discrimination based on legally protected characteristics. Employment practices and rights may vary by jurisdiction and follow applicable local laws.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com