Overview
What success looks like in this role
With guidance, the associate performs routine technical support tasks and assists users in restoring system functionality. The role focuses on first-line support, troubleshooting issues, and ensuring service requests are completed effectively.
- Provide first line user assistance by guiding users through steps required to restore functionality.
- Troubleshoot hardware, software, and connectivity problems using remote access tools.
- Escalate complex incidents to second and third level resolver teams when necessary.
- Coordinate and fulfill end user service requests, including software installation and user administration tasks.
- Manage service tickets until closure while keeping users or clients informed about status and progress.
- Follow service desk, desktop, peripheral, connectivity, and security policies and procedures.
- Support improvements to the service desk knowledge base.
- Deliver results aligned with organizational service level agreements (SLAs).
- Assist with additional projects as assigned.
Equal Opportunity
Unisys is an equal opportunity employer and considers qualified applicants without regard to age, caste, citizenship, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com