Overview
What Success Looks Like in This Role
The Associate Tech GFO role focuses on learning and supporting Global Field Operations processes and procedures. The position involves handling routine operational activities while working under guidance.
- Develop familiarity with Global Field Operations concepts, processes, and methodologies.
- Handle routine operational tasks with guidance from senior team members.
- Receive and respond to requests from clients and Field Engineering teams.
- Create, validate, and track service tickets using the Unisys Dispatch Field Force Management tools.
- Schedule client appointments and coordinate service arrangements.
- Arrange and coordinate essential parts required for service tasks.
- Support call center operations and monitor service level agreements (SLAs).
- Collaborate with cross functional teams to maintain a smooth and coordinated workflow.
- Follow Global Field Operations practices and policies.
- Support initiatives that help improve client satisfaction levels.
- Assist with special assignments and projects when required.
Requirements
- High School diploma or GED required.
- Generally less than 1 year of experience in a related area.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com