Overview
What Success Looks Like in This Role
In this position, you will build familiarity with Global Field Operations concepts, procedures, and working methods. The role involves supporting routine operational activities while learning internal systems and processes.
- Develop understanding of Global Field Operations practices, procedures, and methodologies.
- With guidance, handle routine operational tasks within the Global Field Operations team.
- Receive and respond to requests from clients and Field Engineering team members.
- Create, validate, and monitor service tickets using the Unisys Dispatch Field Force Management tools.
- Schedule and manage client appointments related to service requests.
- Arrange service access and coordinate required parts for field activities.
- Support call center activities and maintain operational workflows.
- Track service level agreements (SLAs) and ensure service activities align with commitments.
- Collaborate with cross functional teams to maintain smooth and coordinated processes.
- Follow Global Field Operations policies and operational standards.
- Contribute to initiatives aimed at improving client satisfaction.
- Assist with assigned special projects when required.
Basic Qualifications
- High School diploma or GED.
- Typically less than 1 year of experience in a related area.
Unisys is an equal opportunity employer and evaluates qualified applicants without regard to characteristics protected by law. Employment practices and rights may vary by jurisdiction and are subject to applicable local regulations.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com