Overview
What success looks like in this role
- Builds familiarity with Global Field Operations concepts, procedures, and methodologies.
- With guidance, handles routine Global Field Operations responsibilities, including:
- Receiving and responding to requests from clients and Field Engineering teams.
- Creating, validating, and tracking service tickets using Unisys Dispatch Field Force Management tools.
- Scheduling client appointments and arranging service access.
- Coordinating essential parts and maintaining call center operations.
- Monitoring service level agreements (SLAs) and collaborating with cross-functional teams to maintain a smooth process.
- Learns and follows Global Field Operations policies and practices.
- Supports initiatives aimed at improving client satisfaction.
- Assists with special projects as assigned.
Requirements
High School diploma or GED is required.
Typically requires less than 1 year of experience in the relevant area of responsibility.
Equal Opportunity Statement
Unisys is an equal opportunity employer and considers qualified applicants without regard to protected characteristics under applicable laws.
Local employment practices and rights may differ by jurisdiction and are subject to local regulations.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com