Teleperformance Mohali Hiring Customer Service Roles (Int MSG)

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Its service locations include on-site and work-at-home programs, which offer flexibility and broad reach.

The company values its employees, builds lasting relationships within its teams and communities, and uses advanced support technologies and processes to deliver strong results for its clients.

Job Description

This General Customer Service role covers post-sale technical and non-technical support for business and end-consumer customers across several sub-families:

• Remote Customer Service: Providing support by phone, online chat or text. This includes call center support for a high volume of low complexity inquiries, and analysis and resolution of issues with higher complexity, usually performed in an office environment.
• Distribution Center Customer Service: Work carried out in a distribution center, product returns or repair center, or walk-in service facility. This includes acting as a liaison between customers, production and distribution teams on specific orders, and providing technical and non-technical support at a walk-in service center.

Incumbents in this specialization are not paid based on sales target achievement. The role calls for basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. It involves moderate supervision and the ability to solve routine issues independently, with occasional deviations or improvements to standard procedures.

Be One of Our People

Teleperformance aims to provide an environment where employees feel valued, inspired and supported, so they can bring their best selves to work each day. The company is committed to a healthy work-life balance, a culture of inclusion and diversity, and an environment where everyone feels welcome. Teleperformance is an Equal Opportunity Employer.

Accommodation

Candidates who need an accommodation for any disability during the application process can contact their local Teleperformance location for assistance.