Overview
Role Overview
As a Technical Support Engineer, you will provide frontline technical assistance to customers, addressing complex issues in electro/mechanical equipment, computer systems, sophisticated software, and networked or wireless systems. Your responsibilities include diagnosing, troubleshooting, repairing, and debugging, as well as escalating unresolved issues to engineering teams. You may also participate in customer installations and training.
Key Responsibilities
- Deliver technical support to field engineers, technicians, and product support staff.
- Diagnose and resolve advanced hardware and software issues.
- Report design, reliability, and maintenance concerns to engineering teams.
- Assist with customer installation and training when required.
- Interact directly with technical and non-technical customers to resolve complex problems.
Benefits and Perks
- Flexible work hours and family-friendly policies.
- Medical, dental, and vision insurance coverage.
- Retirement plans.
- Paid time off and parental leave.
- Support for community involvement.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
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Education Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Eligible Batch Years
Trellix
Trellix is a global cybersecurity company formed in 2022 through the merger of McAfee Enterprise and FireEye, backed by Symphony Technology Group (STG). The company specializes in providing advanced threat detection, prevention, and response solutions, with a mission to empower businesses, governments, and organizations to navigate and thrive in an evolving digital security landscape. Trellix's portfolio includes endpoint security, network security, email protection, and extended detection and response (XDR) capabilities, designed to address complex cyber threats and safeguard critical assets.
Headquartered in San Jose, California, Trellix employs over 5,000 professionals worldwide and serves a diverse client base across industries such as finance, healthcare, government, and technology. The company is recognized for its innovation in XDR technology and its commitment to adaptive cybersecurity, enabling continuous learning and resilience against emerging threats. In recent news, Trellix has expanded its partner ecosystem and launched new AI-driven security analytics tools, reinforcing its position as a leader in the cybersecurity market.
Company Details
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Websitetrellix.com