As a Technical Support Engineer, you will provide frontline technical assistance to customers, addressing complex issues in electro/mechanical equipment, computer systems, sophisticated software, and networked or wireless systems. Your responsibilities include diagnosing, troubleshooting, repairing, and debugging, as well as escalating unresolved issues to engineering teams. You may also participate in customer installations and training.
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Trellix is a global cybersecurity company formed in 2022 through the merger of McAfee Enterprise and FireEye, backed by Symphony Technology Group (STG). The company specializes in providing advanced threat detection, prevention, and response solutions, with a mission to empower businesses, governments, and organizations to navigate and thrive in an evolving digital security landscape. Trellix's portfolio includes endpoint security, network security, email protection, and extended detection and response (XDR) capabilities, designed to address complex cyber threats and safeguard critical assets.
Headquartered in San Jose, California, Trellix employs over 5,000 professionals worldwide and serves a diverse client base across industries such as finance, healthcare, government, and technology. The company is recognized for its innovation in XDR technology and its commitment to adaptive cybersecurity, enabling continuous learning and resilience against emerging threats. In recent news, Trellix has expanded its partner ecosystem and launched new AI-driven security analytics tools, reinforcing its position as a leader in the cybersecurity market.
Websitetrellix.com
