Overview
Job Opportunity: Technical Process Executive at Infosys BPM Limited
Infosys BPM Limited is seeking enthusiastic and customer-focused individuals to join our team as Technical Process Executives. This role offers an excellent entry point into the IT-enabled services industry, with comprehensive training and opportunities for career advancement.
Key Responsibilities
- Handle inbound calls, emails, and chat interactions, ensuring accurate case logging in the designated tools.
- Guide customers through self-service portals and provide navigational assistance.
- Utilize various databases to identify optimal solutions and communicate them effectively to clients.
- Make outbound calls when necessary, adhering to company and client guidelines.
- Maintain high productivity and exceptional call/data quality standards in line with performance targets.
- Engage in open and regular communication with peers and supervisors to support team success.
- Follow all organizational and departmental policies and procedures.
- Keep process documentation, knowledge bases, and repositories up to date.
- Ensure punctuality and regular attendance as per company standards.
- Deliver outstanding service to minimize customer complaints and escalations.
Training
Selected candidates will undergo 2 months of training in Mysore to equip them with the necessary skills and knowledge for the role.
Preferred Skills
- Customer Service (Voice Support)
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Problem-solving and analytical thinking
Qualifications
Graduate degree in any discipline.
Experience
0 - 1 year of relevant experience. Freshers are welcome to apply.
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Key Skills
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Education Requirements
- Graduate degree in any discipline
Eligible Batch Years
Infosys
Infosys Limited is a global leader in consulting, technology, outsourcing, and next-generation digital services. Founded in 1981 and headquartered in Bengaluru, Karnataka, India, Infosys has grown into one of the largest multinational corporations in the IT services sector, employing over 300,000 professionals worldwide. The company’s mission is to enable clients to navigate their digital transformation journeys through innovative solutions, deep industry expertise, and a commitment to sustainability and inclusivity.
Infosys offers a wide range of services including application development, cloud computing, artificial intelligence, data analytics, and enterprise software solutions. It serves clients across multiple industries such as financial services, manufacturing, retail, healthcare, and energy. The company is renowned for its strong corporate governance, ethical business practices, and emphasis on employee development. In recent years, Infosys has been recognized for its advancements in AI-driven services, strategic acquisitions to expand its capabilities, and its pledge towards achieving carbon neutrality. Its consistent ranking among the top IT service providers globally underscores its market position and reputation for quality delivery.
Company Details
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