Job Opportunity: Technical Process Executive at Infosys BPM Limited

Infosys BPM Limited is seeking enthusiastic and customer-focused individuals to join our team as Technical Process Executives. This role offers an excellent entry point into the IT-enabled services industry, with comprehensive training and opportunities for career advancement.

Key Responsibilities

• Handle inbound calls, emails, and chat interactions, ensuring accurate case logging in the designated tools.
• Guide customers through self-service portals and provide navigational assistance.
• Utilize various databases to identify optimal solutions and communicate them effectively to clients.
• Make outbound calls when necessary, adhering to company and client guidelines.
• Maintain high productivity and exceptional call/data quality standards in line with performance targets.
• Engage in open and regular communication with peers and supervisors to support team success.
• Follow all organizational and departmental policies and procedures.
• Keep process documentation, knowledge bases, and repositories up to date.
• Ensure punctuality and regular attendance as per company standards.
• Deliver outstanding service to minimize customer complaints and escalations.

Training

Selected candidates will undergo 2 months of training in Mysore to equip them with the necessary skills and knowledge for the role.

Preferred Skills

• Customer Service (Voice Support)
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving and analytical thinking

Qualifications

Graduate degree in any discipline.

Experience

0 - 1 year of relevant experience. Freshers are welcome to apply.