Tata Communications Hiring Jr Customer Service Executive in Chennai | Freshers Eligible

Job Description

You will work with external customers and internal stakeholders as needed. Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion. Make sure customer requirements are fulfilled effectively.

Work with internal teams to share knowledge and expertise so the customer contact centre solution is handed over smoothly into support or operations. Produce local work instructions and provide training to internal Vodafone teams. Adhere to customer-specific standards and contribute to continual process improvements.

• Technical understanding of MPLS, MSP, SD-WAN, TX and IP related products
• Experience dealing face to face with customers, including delivering presentations and facilitating application discovery sessions
• Excellent written and verbal skills
• Manage escalations along with effective customer engagement
• Achieve all KPIs
• Sound technical and analytical skills
• Deliver good customer experience and satisfaction
• Strong English proficiency (written and verbal), with a highest level of accent neutralization
• Ready to work in a 24x7 environment or continuous night shifts, if needed
• Valid passport required
• Good team player, good negotiation skills, customer friendly