System Support Coordinator / Junior Developer - Davies Pune

Role Overview

Davies is seeking a System Support Coordinator to assist with system support, administration, and operational processes. The role involves troubleshooting technical issues, supporting application maintenance, and coordinating with internal teams and external vendors to maintain system performance and reliability.

Key Responsibilities

• Provide technical support and troubleshoot issues related to systems and applications.
• Assist with the maintenance and administration of internal systems.
• Work with cross functional teams to diagnose and resolve technical problems.
• Create and maintain documentation for system processes and operational procedures.
• Support the integration and implementation of new systems and applications.
• Assist with regulatory reporting activities.
• Perform data correction and validation tasks, including updates to tier structures and claim related data.
• Conduct data analysis and quality assurance reviews to confirm the accuracy and compliance of submitted files.
• Manage SFTP workflows, including uploading outbound files and retrieving inbound files for processing.
• Generate and review system reports, including month end reporting activities.
• Coordinate file exchanges with external vendors to ensure accurate and timely delivery.
• Monitor and triage help desk tickets, including user account activation, deactivation, and access related requests.
• Participate in system upgrades and enhancements.
• Maintain data integrity and security within system environments.
• Provide training and guidance to end users on system functionality.
• Perform additional duties as assigned.

Skills, Knowledge & Expertise

• Degree or equivalent experience in Information Technology, Computer Science, or a related discipline.
• Experience supporting and administering systems.
• Understanding of system monitoring and troubleshooting methods.
• Ability to manage multiple tasks and projects simultaneously.
• Strong organizational skills and attention to detail.
• Capability to collaborate effectively with cross functional teams.
• Familiarity with system support tools and related software.

About Davies

Davies is a professional services and technology organization that partners with leading insurance, highly regulated, and global businesses. The company helps clients manage risk, operate core business processes, and drive transformation and growth.

With more than 8,000 professionals across ten countries including the UK and the United States, Davies provides solutions across the risk and insurance value chain. These include services in claims, underwriting, distribution, regulation and risk, customer experience, human capital, and digital transformation.