Schneider Electric Hiring IT Support Center Analyst (Bangalore) | Freshers Eligible

IT Support Center Analyst at Schneider Electric

Start your IT career with purpose. Schneider Electric is looking for an IT Support Center Analyst who enjoys solving problems and helping people. You will give essential technical support while building skills in a team that values curiosity, collaboration, and customer focus.

Key Responsibilities

• Provide frontline technical support by responding to inquiries and troubleshooting user issues
• Work with technical teams to resolve complex problems and keep customer experiences seamless
• Maintain detailed documentation of customer interactions, solutions, and service trends
• Help improve service quality by spotting patterns and suggesting enhancements

Key Skills

• Communication (intermediate): explaining technical solutions clearly to diverse audiences
• Customer Orientation (intermediate): prioritizing user needs and delivering responsive support
• Problem Solving (intermediate): diagnosing issues and applying logical troubleshooting methods
• Resilience (intermediate): staying composed and focused during high-pressure support situations
• End User Support (developing): assisting users with software, hardware, and connectivity issues
• Remote Support (developing): providing technical assistance through virtual channels and tools
• Troubleshooting (developing): identifying root causes and implementing effective fixes
• Technical Documentation (developing): creating clear records of issues and resolutions

What You Bring

• Genuine passion for helping others and solving technical challenges
• Eagerness to learn and grow your technical expertise in a dynamic environment
• Team-oriented mindset with strong collaboration and communication abilities
• Organized approach to managing priorities and delivering quality support under pressure

What's in It for You

• Comprehensive onboarding and ongoing training to build your technical foundation
• Collaborative culture where your ideas and contributions are valued
• Career development opportunities with clear growth pathways and mentorship
• Meaningful work where you directly impact user satisfaction every day

Schneider Electric's Total Rewards package is designed to help you perform, grow, feel safe, and elevate your potential. Country-specific programs and initiatives may be available.

Schneider Electric's IMPACT values (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) guide how we work. You must submit an online application to be considered. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer and makes employment decisions regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.