Overview
Overview
The Global Business Service Center (GBSC) at Mastercard operates as a shared services hub focused on delivering operational excellence, improved partner experiences, and measurable business outcomes. The team works closely with multiple regions, functions, and stakeholders to support financial and operational processes.
This role supports banking operations, partner relationships, and risk monitoring activities while helping maintain strong compliance standards and operational efficiency.
Key Responsibilities
- Support regions, business units, and internal functions as a banking subject matter resource.
- Assist with banking partner relationships and respond to inquiries in a timely manner.
- Handle customer requests effectively using GBSC tools, reporting systems, and established processes.
- Use performance management tools and reporting to monitor progress and consolidate operational results.
- Identify operational risks and escalate issues with clear recommendations for resolution.
- Help identify and implement process improvements to enhance efficiency.
- Maintain and update access rights and reports across various banking systems.
- Support SOX compliance activities and contribute to strengthening internal controls.
- Assist with special initiatives and provide ad hoc support to management when required.
Qualifications
- Bachelor’s degree in Business, Banking, Accounting, or Finance.
- Familiarity with treasury or banking applications and processes related to AML and KYC.
- Understanding of bank account opening and closing procedures.
- Experience working with internal stakeholders and maintaining business relationships.
- Exposure to project coordination or project management activities.
- Strong written and verbal communication abilities.
- Ability to influence outcomes and collaborate across diverse teams to achieve timely results.
- Comfort working with stakeholders at different organizational levels.
Corporate Security Responsibility
All work involving access to Mastercard systems, networks, and information carries inherent risk. Individuals working with the organization are expected to follow Mastercard security policies and practices, protect the confidentiality and integrity of accessed information, report suspected security incidents, and complete required security training in line with company guidelines.
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Key Skills
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Education Requirements
- Bachelor’s degree in Business, Banking, Accounting, or Finance
Eligible Batch Years

Mastercard
Mastercard is a leading global payments technology company headquartered in Purchase, New York, USA. Founded in 1966, it operates one of the world's largest payment networks, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories. The company's mission is to make transactions safe, simple, smart, and accessible, driving innovation in digital payments and financial inclusion. With more than 30,000 employees worldwide, Mastercard is recognized for its strong brand, secure infrastructure, and commitment to advancing commerce through cutting-edge technology.
Mastercard's core activities include processing payment transactions, developing secure payment solutions, and offering value-added services such as fraud prevention, data analytics, and loyalty programs. In recent years, the company has expanded its portfolio through strategic acquisitions and partnerships, including ventures into open banking, cybersecurity, and blockchain-based solutions. Notably, Mastercard has been active in promoting sustainability and inclusive growth, launching initiatives to support small businesses and underserved communities. Its market position remains robust, competing alongside Visa and American Express as one of the most trusted names in global financial services.
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