Overview
Job Description
Join our Digital Services Remote Operations team and help customers maximize the performance of their electrical systems and building assets. This role combines data analysis, predictive insights, and customer support to deliver real value through digital transformation.
What will you do?
- Monitor connected customer assets and interpret system alarms to provide effective corrective solutions
- Analyze asset health data and conduct predictive analytics to prevent performance issues
- Provide remote troubleshooting and technical support that ensures customer system reliability
- Create site analysis reports with benchmarks and recommendations that drive informed decision-making
Key Skills
- Active Listening (intermediate): understanding customer concerns to deliver effective remote support
- Communication (developing): explaining technical findings clearly to diverse audiences
- Customer Support (developing): providing responsive assistance that builds trust and satisfaction
- Data Visualization (developing): presenting system performance insights in accessible formats
- Problem Solving (developing): diagnosing issues and determining effective corrective actions
- Remote Troubleshooting (developing): resolving technical challenges without on-site access
- Predictive Analytics (foundational): identifying patterns that signal potential asset health concerns
- Power Monitoring (developing): tracking electrical system performance to ensure optimal operation
Qualifications
- Customer-focused mindset with genuine commitment to delivering excellent service experiences
- Strong analytical thinking to interpret data and translate it into meaningful recommendations
- Accountability and reliability in following through on customer commitments and quality standards
- Eagerness to learn and grow your technical expertise with guidance and mentorship
What's in it for me?
- Build specialized expertise in digital services, predictive analytics, and connected asset management
- Work with cutting-edge IoT platforms and digitalization technologies in electrical distribution
- Make a tangible impact on customer satisfaction through meaningful technical problem-solving
- Collaborative team culture that supports your professional development and technical growth
Ready to launch your career in digital services? Apply today and grow with us!
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Education Requirements
- Bachelor's degree in Engineering, Computer Science, or related field
Eligible Batch Years
Schneider Electric
Schneider Electric is a global leader in energy management and automation solutions, headquartered in Rueil-Malmaison, France. Founded in 1836, the company operates in over 100 countries and employs more than 128,000 people worldwide. Schneider Electric's mission is to empower all to make the most of their energy and resources, bridging progress and sustainability for all. The company offers products, software, and services that help industries, buildings, homes, and data centers optimize energy usage and improve operational efficiency.
Renowned for its innovation and commitment to sustainability, Schneider Electric has been recognized as one of the world's most sustainable corporations and a leader in digital transformation of energy management. Recent achievements include advancements in smart grid technology, expansion of its EcoStruxure platform, and partnerships to accelerate decarbonization efforts globally. Its strong market position and reputation are bolstered by a focus on renewable energy integration, energy efficiency, and digital solutions that support the transition to a low-carbon future.
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