The Red Hat Critical Accounts Program (CAP) team is recruiting for a 6‑month apprenticeship program for the position of Trainee, Associate Software Maintenance Engineer within the Product Experience Engineering team. In this role, you will help bridge the gap between product development and the quality experienced by customers.
The team focuses on improving platform reliability and product quality rather than building new feature architectures. Work areas include complex domains such as cluster lifecycle management, upgrades, and network migrations. Trainees will use data insights from internal systems like CEE.next and CAP Quality Insights to identify customer pain points and create targeted test cases and code fixes.
This full‑time apprenticeship provides hands‑on exposure to open‑source technologies while working with experienced developers. Participants receive mentorship and practical training with Red Hat technologies such as Red Hat Enterprise Linux (RHEL), OpenShift Container Platform, and virtualization solutions. Strong performers may be considered for a full‑time role after the program.
Red Hat is a global provider of enterprise open source software solutions, delivering Linux, cloud, container, and Kubernetes technologies through a community‑driven approach. The company operates in more than 40 countries and offers flexible work environments depending on role requirements.
The organization promotes transparency, collaboration, and inclusion, encouraging individuals to share ideas and contribute to solving complex technical challenges.
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Red Hat, Inc. is a globally recognized leader in open-source software solutions, founded in 1993 and headquartered in Raleigh, North Carolina, USA. The company is best known for its enterprise-grade Linux distribution, Red Hat Enterprise Linux (RHEL), and a wide range of products and services that enable organizations to build, deploy, and manage applications across hybrid cloud environments. Red Hat's mission is to unlock the potential of open-source innovation, empowering customers to achieve greater flexibility, scalability, and security in their IT infrastructure.
With over 20,000 employees worldwide, Red Hat operates as a subsidiary of IBM, following its acquisition in 2019. The company maintains a strong reputation for fostering collaboration within the open-source community and contributing to projects such as Kubernetes, OpenShift, and Ansible. Recent achievements include expanding its cloud-native offerings, strengthening partnerships with major cloud providers, and driving adoption of containerized workloads. Red Hat continues to be a trusted partner for enterprises seeking robust, open-source solutions in an increasingly digital and interconnected world.
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