Overview
Job Description & Summary
Within PwC's Internal Firm Services, the Finance function supports the firm's internal finance operations, including financial planning and reporting, data analysis, and assisting leadership with strategy. The work covers recording and analysing financial transactions, paying and receiving invoices, maintaining ledger accounts, and reconciling bills to detect fraud.
As a ServiceNow Central Service Desk Agent, you will be part of the finance support team and provide service to end-users through the ServiceNow platform. You will handle incoming service requests, incidents, and inquiries for finance, resolving issues efficiently with strong customer service skills.
Responsibilities
- Service Request Fulfillment: Process finance service requests from end-users, follow predefined workflows to meet SLAs, and guide users on submitting requests and using ServiceNow self-service features.
- Customer Service: Listen actively to end-users, communicate clearly and courteously, set realistic expectations on resolution timeframes and workarounds, and prevent recurring issues through proactive communication.
- Documentation and Knowledge Management: Follow SOPs to resolve queries, record interactions, troubleshooting steps and resolutions in the ServiceNow knowledge base, and help improve knowledge banks, learning logs and self-help resources.
Required Skills
- Proficiency in the ServiceNow platform for incident, problem and change management.
- Strong troubleshooting skills across finance domains.
- Excellent verbal and written communication, with the ability to explain technical concepts clearly.
Preferred Skills
- A customer-focused attitude with a commitment to excellent service and support for end-users.
Why PwC
PwC is a community of solvers that leads with trust and creates distinctive outcomes for clients and communities. The firm rewards contributions, supports wellbeing, and offers inclusive benefits, flexibility programmes and mentorship.
PwC provides equal employment opportunities without discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, and other status protected by law.
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Education Requirements
- Bcom/BBA
Eligible Batch Years
PwC
PricewaterhouseCoopers (PwC) is one of the world's largest professional services networks, renowned for delivering assurance, advisory, and tax services to clients across diverse industries. Founded in 1998 through the merger of Price Waterhouse and Coopers & Lybrand, PwC operates in over 150 countries and employs more than 300,000 professionals. The firm's mission is to build trust in society and solve important problems, leveraging deep industry expertise, innovative solutions, and a commitment to quality and integrity.
PwC holds a strong market position as a member of the 'Big Four' accounting firms, serving multinational corporations, governments, and NGOs. The company is recognized for its thought leadership in areas such as digital transformation, ESG (Environmental, Social, and Governance), and emerging technologies. Recently, PwC has made significant investments in AI-driven analytics and sustainability consulting, reflecting its strategic focus on helping clients navigate complex global challenges. Its reputation for excellence and global reach make it a trusted partner for organizations seeking comprehensive professional services.
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