Process Specialist Jobs at Quest Global Bengaluru | Apply Now

Job Requirements

• Work closely with multiple delivery stakeholders to understand their needs and plan, create, and manage the overall Quality Assurance Plan.
• Participate in certification audits.
• Prepare and present reports and metrics to Senior Management.
• Collect and collate Quality metrics, perform data analysis, and identify problem areas. Support teams in performing root cause analysis.
• Identify quality assurance process bottlenecks and suggest actions for improvement.
• Oversee continuous improvement projects.
• Update the QA manager on the status of process compliance, process gaps, etc.
• Conduct process trainings for project teams and support groups.
• Escalate project issues to the delivery management meeting to resolve them.

Work Experience

• Awareness of Quality Management standards ISO 9001:2015, ISO 27001, and CMMI.
• Familiarity with Quality Management System, its structure, intent, and maintenance.
• Knowledge of project lifecycle management, project tracking, and control.
• Good knowledge of continuous improvement methodologies like Six Sigma, Lean, and Kaizen.
• Knowledge of SDLC and Agile project management.
• Excellent people management and leadership skills.
• Ability to work in a highly geographically dispersed organization.