Process Delivery Specialist HR Operations at IBM (Bangalore) | ₹3-5 LPA

Job Description

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

As a Process Associate – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM's operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. Your primary responsibilities include:

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA)
• Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent in the pool
• Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis
• Utilize ATS to perform candidate screening and update the status of candidates on the ATS tool regularly
• Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains)
• Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages
• Proficient in utilizing social media channels and other creative sourcing methods
• Proven experience in partner management, adept at navigating challenging discussions. Develop expertise in deep domain knowledge, and business strategy, and drive innovation
• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills