Process Associate Order Management (Healthcare Voice) at IBM | Gurgaon

Join IBM Consulting, where we foster long-term relationships and close collaboration with clients worldwide. As part of IBM BPO within Consulting, you'll help accelerate digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across industries to enhance the hybrid cloud and AI journey for innovative companies, supported by our strategic partner ecosystem and technology platforms including IBM Software and Red Hat.

In this role, you'll be guided by mentors and coaches who encourage you to challenge norms and explore creative solutions. Our culture focuses on long-term career growth and learning, embracing your unique skills and experience.

As a Process Associate in Order Management (Health Care - Voice), you will resolve inquiries and provide accurate information, with flexibility to work in shifts.

Your primary responsibilities include:

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Meet targets effectively
• Analyze complex data with strong interpersonal and organizational skills

Qualifications:

• Graduate with 0-1 year of experience in a Healthcare domain
• Strong communication abilities with fluency
• Readiness to work in shifts as needed
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever