Process Associate Order Management (Health Care Voice) at IBM Gurgaon | Freshers

Join IBM Consulting and be part of a team that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You will work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to make meaningful change is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

In this role, you will be supported by mentors and coaches who encourage you to challenge the norm and come up with creative solutions. Our culture of evolution and empathy centers on long-term career growth and learning opportunities.

Your Role

As a Process Associate for Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns while providing accurate information. You should be flexible to work in shifts.

Your Primary Responsibilities

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Handle queries through calls and email follow-ups
• Meet targets effectively
• Analyze complex data with strong interpersonal and organizational skills

Required Qualifications

• Graduate with 0-1 year of experience in a Healthcare domain
• Readiness to work in shifts as needed
• Strong communication abilities with fluency
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever