Overview
Job Description
Candidates should have excellent English communication skills and typing abilities.
Key Responsibilities
- Support process by managing transactions as per required quality standards
- Handle incoming help requests from clients via telephone and emails
- Document end user information and nature of issues
- Update availability in RAVE system to ensure process productivity
- Record, track, and document all queries and resolutions
- Follow standard processes to resolve client queries per SLAs
- Maintain knowledge bases and FAQs for effective problem resolution
- Analyze call logs to identify trends and prevent future problems
- Escalate serious client issues to Team leader when needed
- Provide product support and troubleshoot client queries
- Maintain logs of customer queries as per guidelines
- Offer alternative solutions to retain customers
- Follow up with customers for feedback and SLA compliance
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Key Skills
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Education Requirements
- H.Sc
- Graduate
Eligible Batch Years
Wipro
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has evolved from a vegetable oil manufacturer into one of the world’s most respected IT services firms. With a workforce of over 250,000 employees across six continents, the company delivers innovative solutions in areas such as cloud computing, artificial intelligence, cybersecurity, data analytics, and enterprise application services. Wipro’s mission is to help clients succeed in a changing world by leveraging technology, deep industry expertise, and a commitment to sustainability and social responsibility.
Recognized as one of the top IT service providers globally, Wipro has consistently ranked among the leaders in Gartner Magic Quadrants and other industry benchmarks. The company has made significant strides in digital transformation initiatives, renewable energy adoption, and diversity and inclusion programs. In recent years, Wipro has expanded its global footprint through strategic acquisitions and partnerships, strengthening its capabilities in high-growth areas such as digital engineering and cloud-native services.
Company Details
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Websitewipro.com