Overview
Role Overview:
As an Associate Support Engineer, you will be responsible for providing first-level support for Precisely products to customers worldwide. This customer-facing role requires strong troubleshooting, problem-solving, and communication skills with a passion for delivering exceptional customer service.
Work Schedule:
- Location: Bengaluru – Hybrid
- Shift: 9 hours, flexible (including night shifts)
- Coverage: 24x5 weekdays, with on-call weekend support
Key Responsibilities:
- Handle technical issues via phone and email from English-speaking customers and partners
- Create and maintain support cases in the call tracking system
- Take ownership of customer issues, collect diagnostics, and provide timely resolutions
- Escalate critical issues appropriately and assist in severity management
- Keep customers informed of progress and solutions in a professional manner
- Support pre-sales, services engineers, installations, and product upgrades remotely
- Collaborate with development and product management teams on escalations and enhancements
- Contribute to documentation, FAQs, and knowledge base articles
- Work closely with global support teams across EMEA, APAC, and USA
- Continuously build technical expertise across Precisely products and related technologies
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized institution
- 0–1 year of internship or project experience in relevant technologies
- Strong communication skills in English (both written and verbal)
- Customer-first mindset with problem-solving abilities
- Ability to work in rotating shifts, including nights
Technical Skills Required:
Linux, Unix, AS400, AIX, Mainframe, Oracle, MS SQL, Google Cloud, AWS, Azure, SAP, Java, C, C++, C#, Python, Networking, Security, Sterling B2B Integrator, Sterling File Gateway
Why Join Us:
- Opportunity to grow in a global technology leader trusted by Fortune 100 companies
- Exposure to cutting-edge technologies across cloud, databases, and enterprise systems
- Continuous learning with access to professional development and training resources
- Collaborative, diverse, and inclusive work culture with a “work from anywhere” approach
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Education Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized institution
Eligible Batch Years
Precisely
Precisely is a global leader in data integrity solutions, empowering businesses to make confident decisions based on trusted data. Founded in 1968, the company specializes in delivering accuracy, consistency, and context to enterprise data through a comprehensive portfolio of products and services, including data integration, data quality, location intelligence, and enrichment. With over 12,000 customers in more than 100 countries, Precisely serves industries ranging from financial services and insurance to retail, telecommunications, and government.
Headquartered in Burlington, Massachusetts, USA, Precisely employs over 1,000 professionals worldwide. Its mission is to help organizations achieve data integrity by ensuring their information is accurate, consistent, and contextualized. In recent years, Precisely has expanded its capabilities through strategic acquisitions, such as integrating data enrichment and geospatial analytics tools, and has been recognized for its innovation in enabling digital transformation. The company maintains a strong market position as a trusted partner for enterprises seeking to leverage data for competitive advantage.
Company Details
Connect With Us
Websiteprecisely.com
