Payments Processing Analyst at Deutsche Bank | Bangalore

Job Description

The Payments Processing Operator is responsible for accurate and timely processing of various payment types, including handling physical cash and valuables and managing cash related investigations. The role involves executing time critical and sometimes complex transactions on behalf of the bank’s internal and external clients.

This position may also handle enquiries from clients and internal stakeholders related to cash payments before and after execution. Work may involve regulated or time sensitive activities and coordination with multiple internal and external stakeholders.

The operator ensures complete and precise capture of payment transactions, including physical cash and valuables, while following established service level agreements and industry guidelines. The role also focuses on reducing operational risk and identifying opportunities to improve internal processes or client related workflows.

In certain situations, the operator may interact directly with clients regarding payment processing services. This can include resolving escalations, addressing client concerns, and maintaining effective coordination with front office teams and other operational groups.

Processing Standards

• Process transactions in line with defined procedures and cut off timelines.
• Support daily operational activities and coordinate with sending locations for clarifications when needed.
• Share process related clarifications with the team and maintain proper communication channels.
• Compile data on process issues and report them to the manager.
• Perform end of day functions according to defined checklists and maintain the necessary documentation.
• Ensure that self assessment reports and supporting documents are reviewed and signed by the responsible personnel and countersigned by the team manager.
• Track and document changes in procedural aspects and communicate updates related to KOP changes to the manager.
• Support training of new team members according to the defined training module.
• Ensure appropriate operational backups are maintained within the department.

Escalation

• Escalate issues to supervisors and managers following the defined escalation procedures.
• Inform the team manager about exceptional situations so that appropriate actions can be taken.
• Ensure adherence to established procedures and compliance with internal regulations.
• Raise any process related uncertainties with supervisors or managers for clarification.

Compliance

• Communicate potential business opportunities identified during regular transaction processing and support management initiatives related to business development.