Oracle is hiring Technical Analyst 1 - Support [0 to 2 years]

Key Responsibilities:

• Investigate front-end applications, including capturing information, using fix tools, shadowing end users, and testing workflows internally and externally.
• Apply backend techniques such as gathering log files, querying tables, updating database fields, and cycling servers.
• Effectively communicate with clients and internal collaborators using verbal and written communication.
• Document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
• Prioritize work based on severity and balance client and business needs.
• Collaborate across teams to address issues with the appropriate personnel.

Basic Qualifications:

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related fields.
• Proficiency in SQL (Structured Query Language).

Preferred Qualifications:

• 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
• Ability to work shifts from 5:30 PM to 2:30 AM IST and provide on-call support.
• Outstanding interpersonal and communication skills to collaborate with global teams.

Required Technical Skills: SQL

Batch Eligibility: 2022, 2023, 2024

Education Requirement: Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related fields

About Us:

Oracle is a global leader in cloud solutions, leveraging advanced technology to solve modern challenges. We thrive on diverse perspectives and inclusive insights, encouraging innovation and creativity. With over 40 years of industry leadership, Oracle continues to operate with integrity, offering employees global opportunities, work-life balance, and comprehensive benefits.

Equal Employment Opportunity:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.