Oracle Hiring Customer Service Coordinator in Bengaluru | Technical Support

Job Description

You will give real-time help to resolve customer questions about product access, configuration, account management, support entitlements, and general troubleshooting.

Key Responsibilities

• Respond promptly to helpdesk tickets through phone, email, or web-based channels
• Troubleshoot and resolve customer issues using established procedures and resources
• Document all customer interactions and resolutions in a ticketing system
• Escalate complex or unresolved issues to the appropriate technical teams and provide clear, concise case notes
• Assist with onboarding and support for new and existing users
• Work closely with team members to ensure timely and accurate issue resolutions
• Maintain a high standard of customer service and professionalism in all interactions

About the Company

Oracle combines data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. With AI embedded across its products and services, Oracle helps customers turn that promise into a better future for all.

Oracle is committed to growing a workforce that promotes opportunities for all, with competitive benefits including flexible medical, life insurance, and retirement options. Employees are also encouraged to give back to their communities through volunteer programs.

Oracle is committed to including people with disabilities at all stages of the employment process. Accessibility assistance or accommodation requests can be sent to accommodation-request_mb@oracle.com or made by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.