Overview
NTT DATA is looking for exceptional, innovative and passionate people who want to grow with us. We are currently hiring a Helpdesk Associate - ITIL for our team in Coimbatore, Tamil Nadu, India.
General Duties and Responsibilities
In this role, you will be responsible for:
- Delivering strong IT Service Desk support, guidance, and training to end-users on various IT devices, applications, and processes.
- Recording, updating, and escalating support issues to the next level promptly.
- Supporting all IT onboarding activities for end-users.
- Working with internal IT teams on system testing, integration, and maintenance.
- Exploring new IT business tools that support business users and the internal IT team.
- Looking for, suggesting, evaluating, and implementing process and technology improvements.
- Learning and growing into other IT business areas.
This role runs on 24/7 rotational shifts with week offs, and work from office is mandatory.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. As a Global Top Employer, we have experts in more than 50 countries. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. Many positions offer remote or hybrid options, but these are subject to change based on client requirements. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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NTT Data
NTT Data is a global leader in IT services and consulting, headquartered in Tokyo, Japan. Founded in 1988, the company is part of the Nippon Telegraph and Telephone (NTT) Group, one of the world's largest telecommunications and IT service providers. NTT Data delivers a wide range of services including digital transformation, cloud solutions, application development, business process outsourcing, and IT infrastructure management. With a mission to help clients navigate and thrive in the digital era, the company serves diverse industries such as healthcare, financial services, manufacturing, public sector, and telecommunications.
Operating in over 50 countries, NTT Data employs more than 150,000 professionals worldwide, making it one of the largest IT service providers globally. The company is recognized for its strong emphasis on innovation, customer-centric solutions, and sustainable business practices. In recent years, NTT Data has expanded its capabilities through strategic acquisitions and partnerships, enhancing its expertise in emerging technologies like AI, IoT, and data analytics. Its consistent ranking among top global IT service firms underscores its reputation for delivering high-quality, reliable, and forward-looking solutions to clients worldwide.
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