Novartis Delhi Hiring Sales Representative (Territory Business Executive) | Full Time

Job Description Summary

The Sales Representative is a leading driver of customer interactions and sales performance. They are the face of the customer experience approach and build deep relationships that deliver value for customers and patients while driving sales growth in a compliant and ethical manner.

Key Responsibilities

• Drive competitive sales growth by identifying and prioritizing high-potential customers (HCPs and stakeholders) who influence prescription decisions, using data analysis.
• Drive sales performance through skillful orchestration of positive customer experiences.
• Engage and build relationships through value-based conversations, in person and virtually, to understand customer challenges, decision drivers, pain points and opportunities.
• Personalize and orchestrate engagement journeys for target HCPs by reflecting their preferences and using available content and multiple channels.
• Build sustained collaboration with HCPs over time for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers at territory level, and challenge current behaviors to improve the patient journey (right patient, right time).
• Develop deep customer insights by gathering information on the customer's business to uncover what matters to them.
• Follow up on customer feedback and turn responses into actions that add value and exceed expectations.
• Use available data sources to create, dynamically prioritize and adjust territory, account and customer interaction plans.
• Share customer insights with internal stakeholders on an ongoing basis to support product and indication content, campaigns and interaction plans.
• Deliver value to customers and patients by collaborating compliantly with cross-functional teams on solutions that address unmet needs.
• Act as a trusted partner to customers in running their business, listening to learn and deepening the relationship in a compliant and ethical manner.
• Act with integrity and honesty, treating customers and colleagues transparently and respectfully. When facing ethical dilemmas, do the right thing and speak up.
• Live by the Novartis Code of Ethics, Values and Behaviors.
• Report technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt.
• Distribute marketing samples (where applicable).

Essential Requirements

To be populated at local level, based on guidance that will follow from IMI Field Engagement Performance Management Council outcomes.