Mastercard powers economies and supports people in more than 200 countries and territories. In partnership with customers, the company works to build a sustainable economy where everyone can prosper. Its technology, partnerships, and networks enable secure, simple, and accessible digital payments for individuals, businesses, and governments.
Mastercard Data & Services, also known as Advisors, is the professional services arm of Mastercard. The team provides payments focused consulting, marketing, information, and risk management services to financial institutions and merchants worldwide.
With deep category expertise and strong insight into customer needs, Mastercard Advisors helps clients address complex challenges across the payments lifecycle. The group also supports Mastercard's strategic initiatives and contributes to the company’s global thought leadership.
The Specialist, Product Operations joins the Client and Product Support (CAPS) team. The role focuses on ensuring that customer inquiries are handled professionally and resolved promptly to maintain high levels of satisfaction and loyalty.
The team supports a wide set of Information Services products including Mastercard/Acquirer Intelligence Center, Location Services, Merchant Identifier, Local Market Intelligence, and the Global Collections Only program. These solutions serve more than 10,000 internal and external users across multiple regions, with strict service level targets.
This position involves providing technical and operational assistance through phone and email interactions with customers. The role also contributes to increasing product engagement and helping users gain meaningful insights from supported solutions.
All activities involving access to Mastercard systems, information, and assets carry inherent security responsibilities. Individuals working for or on behalf of Mastercard must follow established security policies and ensure information confidentiality and integrity.
Mastercard is a leading global payments technology company headquartered in Purchase, New York, USA. Founded in 1966, it operates one of the world's largest payment networks, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories. The company's mission is to make transactions safe, simple, smart, and accessible, driving innovation in digital payments and financial inclusion. With more than 30,000 employees worldwide, Mastercard is recognized for its strong brand, secure infrastructure, and commitment to advancing commerce through cutting-edge technology.
Mastercard's core activities include processing payment transactions, developing secure payment solutions, and offering value-added services such as fraud prevention, data analytics, and loyalty programs. In recent years, the company has expanded its portfolio through strategic acquisitions and partnerships, including ventures into open banking, cybersecurity, and blockchain-based solutions. Notably, Mastercard has been active in promoting sustainability and inclusive growth, launching initiatives to support small businesses and underserved communities. Its market position remains robust, competing alongside Visa and American Express as one of the most trusted names in global financial services.
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