Poshmark is a fashion marketplace where discovery, self-expression, and human connection shape the shopping experience. With a community of more than 165 million members, the platform enables people to buy and sell fashion through a social and engaging environment.
The marketplace makes buying and selling fashion simple and personal while helping items stay in circulation longer. Sellers can build meaningful businesses, and shoppers can discover trusted finds ranging from everyday styles to vintage and luxury pieces.
As a Community Associate, Email Support, you will provide front-line assistance to Poshmark users through email. The role focuses on handling high volumes of time-sensitive inquiries related to orders, accounts, and general platform support while ensuring a positive user experience.
You will investigate issues, provide clear responses, and guide users with product and platform information. Maintaining high customer satisfaction and supporting a seamless community experience are key responsibilities.
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Poshmark is a leading social commerce marketplace founded in 2011, headquartered in Redwood City, California, USA. The platform enables users to buy and sell new and secondhand fashion, accessories, home goods, and beauty products, blending e-commerce with social networking features. Poshmark's mission is to empower individuals to monetize their closets and connect with others through a vibrant, community-driven shopping experience. The company has grown to host millions of sellers and buyers across the United States, Canada, Australia, and India, fostering a sustainable approach to fashion consumption.
With over 500 employees, Poshmark has established itself as a pioneer in social selling, leveraging features like virtual "Posh Parties" and personalized feeds to enhance engagement. In January 2022, Poshmark was acquired by Naver Corporation, a South Korean internet giant, marking a significant milestone in its global expansion strategy. The company is recognized for its strong brand presence, innovative marketplace model, and commitment to sustainability, making it a prominent player in the resale and recommerce industry.
Websiteposhmark.com
