JPMorgan Chase Hiring Client Service Analyst in Mumbai

Make your mark by improving operational excellence while delivering strong client experiences and building your skills in digital tools and process automation.

As a Client Service Delivery Analyst in service center operations, you will support clients by handling inquiries, processing transactions and troubleshooting issues from start to finish. You will use product and service knowledge to resolve concerns, strengthen relationships and spot chances to connect clients with relevant services. You will also work with internal stakeholders to manage change, reduce friction and stay alert to fraud prevention practices.

Job Responsibilities

• Process client transactions accurately and efficiently using product and service knowledge.
• Resolve client inquiries and service issues through operating procedures and structured troubleshooting.
• Identify opportunities to connect clients with relevant services based on their stated needs and observed patterns.
• Work with internal stakeholders to drive timely outcomes and improve service delivery.
• Take part in end-to-end change management to support adoption and reduce stakeholder impact.
• Resolve service conflicts by aligning expectations, communicating clearly and escalating when needed.
• Stay aware of fraud prevention practices while handling client requests and transactions.
• Plan daily work to meet operational goals, quality standards and client experience expectations.
• Use digital tools and process automation concepts to cut manual effort and improve accuracy.

About the Company

JPMorganChase is one of the oldest financial institutions, offering financial solutions to millions of consumers, small businesses and many of the world's largest corporate, institutional and government clients under the J.P. Morgan and Chase brands. The firm leads in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

JPMorganChase is an equal opportunity employer that values diversity and inclusion and does not discriminate on any protected basis. Reasonable accommodations are available for religious practices and for mental health or physical disability needs.