Overview
Position Overview
The IT Infrastructure Analyst (Service Desk Representative Analyst II) will be part of the IT support team, providing technical assistance to users across the organization. This role involves troubleshooting hardware, software, and network issues, collaborating with IT teams, and ensuring smooth system operations.
Key Responsibilities
- Collaborate with IT teams to implement system enhancements and support new application deployments.
- Mentor and guide junior service desk analysts, fostering a culture of learning and improvement.
- Provide prompt technical support for hardware and software issues.
- Maintain detailed documentation of recurring issues and solutions to strengthen the knowledge base.
- Diagnose and resolve network, hardware, and software problems.
- Monitor system performance and assist in audits to ensure compliance with IT policies.
- Manage ticket escalations by prioritizing and routing complex issues to the right specialists.
Qualifications
- Bachelor’s degree in a relevant field (preferred).
- 0–2 years of professional IT support experience (preferred).
Skills Required
- Technical troubleshooting
- Hardware and software support
- Network issue resolution
- Documentation and knowledge management
- Collaboration and teamwork
- Effective communication
Work Mode
Hybrid – Combination of in-office and remote work.
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Education Requirements
- Bachelor’s degree in a relevant field (preferred)
Eligible Batch Years
Allstate
Allstate Corporation is one of the largest publicly held personal lines insurers in the United States, founded in 1931 and headquartered in Northbrook, Illinois. The company offers a wide range of insurance products, including auto, home, renters, life, and other specialty insurance, as well as investment and retirement solutions. Allstate operates through a vast network of agents, direct channels, and subsidiaries, serving millions of customers nationwide. With over 40,000 employees and agency owners, Allstate has built a strong reputation for customer service, financial strength, and innovative insurance solutions.
Allstate's mission is to help customers protect what matters most and prepare for the future, guided by its well-known slogan, "You're in good hands." The company has been recognized for its commitment to corporate responsibility, diversity, and sustainability initiatives. In recent years, Allstate has invested heavily in digital transformation, expanding its online and mobile service capabilities, and introducing usage-based insurance programs like Drivewise. The firm continues to maintain a leading position in the U.S. insurance market, with strong brand recognition and a focus on adapting to evolving consumer needs.
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Websiteallstate.com