Overview
Job Description
This role focuses on resolving customer technical issues related to systems and applications. The representative is responsible for identifying problems, providing solutions, and ensuring timely resolution while following defined support procedures.
Key Responsibilities
- Take ownership of reported customer issues and work toward providing effective resolutions.
- Research, diagnose, troubleshoot, and determine solutions for system or application related problems.
- Follow standard escalation procedures for issues that cannot be resolved and coordinate with the relevant internal teams.
Technical Experience
- Install and configure various software applications.
- Install and configure operating systems using methods such as WDS, GHOST, and bootable drives.
- Ensure all issues are properly logged and documented.
- Record technical issues and solutions in the knowledge database.
- Stay updated with emerging technologies and adapt to new tools and systems.
- Certification in technologies such as Azure or AWS is considered an advantage.
- Track and monitor user system issues until they are resolved while adhering to SLA requirements.
Professional Attributes
- Strong technical understanding of current technologies.
- Effective written and verbal communication skills.
- Comfortable working with technology and learning new tools.
- Ability to work flexible shifts and handle pressure situations.
- Good analytical and troubleshooting abilities.
Additional Information
This position may require on-ground support experience rather than only providing remote assistance to customers.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
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Education Requirements
- Graduate in any stream with 15 years of full-time education
Eligible Batch Years
Accenture
Accenture is a global professional services company renowned for its expertise in strategy, consulting, digital, technology, and operations. Founded in 1989, the company has grown to become one of the world's largest consulting firms, serving clients across more than 120 countries. With a workforce exceeding 700,000 employees, Accenture's mission is to deliver on the promise of technology and human ingenuity, helping organizations transform and innovate to achieve sustainable growth.
Accenture holds a strong market position as a leader in digital transformation, cloud services, and enterprise solutions, partnering with major technology providers such as Microsoft, SAP, Oracle, and AWS. The company is consistently recognized for its commitment to innovation, diversity, and sustainability, and has been featured in Fortune's "World's Most Admired Companies" list. Recent achievements include expanding its capabilities in artificial intelligence and cybersecurity through strategic acquisitions, and launching initiatives aimed at achieving net-zero emissions by 2025.
Company Details
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Websiteaccenture.com