HCLTech Noida Hiring Analyst (Support & Operations) | Linux

Job Summary

This role monitors Linux servers, alerts, system availability, and infrastructure health. It covers basic Linux administration and troubleshooting for RHEL, CentOS, and Oracle Linux environments, along with L1 incidents and service requests handled within defined SLA timelines.

Key Responsibilities

• Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process issues.
• Handle user and group administration, password resets, permissions, and access-related activities.
• Monitor filesystems and perform basic disk-space cleanup under approved procedures.
• Check system logs, running processes, services, mounts, and server health, and start, stop, or restart services using approved operational procedures.
• Carry out routine server health checks, service validation, log monitoring, and job verification.
• Support patching, reboots, maintenance, and post-change validation.
• Execute standard changes and operational runbooks under defined processes.
• Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools.
• Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details.
• Take part in 24x7 rotational shifts or on-call support where required.
• Maintain operational documentation, SOPs, runbooks, and knowledge articles.
• Follow Incident, Change, Problem, Security, and Compliance processes.