HCLTech Noida Hiring Analyst (Support & Operations) | Apply Now

Job Summary

This role monitors Linux servers, alerts, system availability, and infrastructure health. You will perform basic Linux administration and troubleshooting for RHEL, CentOS, and Oracle Linux environments, and handle L1 incidents and service requests within defined SLA timelines.

Key Responsibilities

• Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process issues.
• Manage user and group administration, password resets, permissions, and access-related tasks.
• Monitor filesystems and carry out basic disk-space cleanup under approved procedures.
• Check system logs, running processes, services, mounts, and server health.
• Start, stop, and restart services using approved operational procedures.
• Run routine checks such as server health checks, service validation, log monitoring, and job verification.
• Support patching, reboots, maintenance, and post-change validation.
• Execute standard changes and operational runbooks under defined processes.
• Create, update, and track incidents, service requests, and change tickets in ServiceNow or an equivalent ITSM tool.
• Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details.
• Take part in 24x7 rotational shifts or on-call support where required.
• Maintain operational documentation, SOPs, runbooks, and knowledge articles.
• Follow Incident, Change, Problem, Security, and Compliance processes.