HCLTech is Hiring Service Desk Analyst (Noida, India)

Job Summary

This Analyst role sits in a service desk team. The posting asks for good communication, basic knowledge of applications and Windows troubleshooting, basic knowledge of hardware and networking, and good knowledge of ITSM tools. Analyst and Senior Analyst levels are both listed.

Key Responsibilities

The role centres on service desk support, including handling application and Windows issues and working with ITSM tools to log and track requests.

Skill Requirements

• Basic knowledge of application and Windows troubleshooting
• Basic knowledge of hardware and networking (H/W and N/W)
• Good knowledge of ITSM tools
• Good communication skills

Other Requirements

English and French language skills are part of the job title, and Microsoft Windows knowledge is expected.