HCLTech Hiring Process Associate in Chennai | Apply Now

The main purpose of this role is to resolve customer queries efficiently via email or chat, keep data accurate, monitor quality, and spot process improvements.

Key Responsibilities

The Process Analyst manages and resolves customer invoice disputes within the Order-to-Cash (OTC) process. The role aims to ensure timely collections, reduce revenue leakage, improve customer experience, and drive process improvements.

The role works closely with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to resolve disputes effectively and eliminate root causes.

Skill Requirements

• Basic understanding of Finance and Accounting concepts
• Knowledge of Accounts Receivable processes
• Basic understanding of OTC lifecycle
• Customer service orientation
• Quick learner on applications