Overview
Job Summary
The Tools & Automation Engineer plays a key part in improving operational efficiency by developing and maintaining automation tools. This role focuses on asset management and ITIL processes, making sure solutions meet organizational standards for quality and cost. The engineer works closely with teams to deliver high-quality code, support existing projects, and respond to client requests.
Key Responsibilities
- Develop and implement automation scripts using ITIL practices and incident management frameworks, handling incidents efficiently in ServiceNow and BMC Remedy.
- Maintain and troubleshoot existing automation tools, resolving issues to keep them running smoothly and performing well.
- Work with clients to understand new feature requests, then design and develop enhancements in Avanti and CA Service Desk platforms.
- Document processes, code changes, and incidents clearly to support knowledge sharing and compliance with ITIL standards.
Skill Requirements
- Basic understanding of incident management principles and the ITIL framework.
- Familiarity with ServiceNow, BMC Remedy, CA Service Desk, and Avanti tools.
- Fundamental knowledge of scripting languages relevant to automation tasks.
Other Requirements
- ITIL Foundation certification (optional but valuable).
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HCLTech
HCLTech is a leading global technology company headquartered in Noida, India, providing a wide range of IT services and solutions to enterprises across industries. Founded in 1976, the company has grown into one of the largest multinational IT service providers, employing over 220,000 professionals in more than 60 countries. HCLTech's mission is to supercharge progress for its clients by delivering innovative digital, engineering, cloud, and AI-powered solutions that enable transformation and sustainable growth.
Renowned for its strong engineering heritage and customer-centric approach, HCLTech operates across sectors including financial services, manufacturing, life sciences, healthcare, retail, and telecommunications. The company has been recognized for its robust digital transformation capabilities and strategic partnerships with leading technology providers such as Microsoft, Google Cloud, and AWS. In recent years, HCLTech has reported significant revenue growth, expanded its global delivery network, and launched sustainability initiatives aimed at reducing carbon emissions and fostering inclusive workplaces.
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