HCLTech Hiring Engineer, Desk Side Services (Lucknow)

Job Summary

The Tools & Automation Engineer supports operational efficiency by developing and maintaining automation tools. This role focuses on asset management and ITIL processes, making sure every solution meets organizational standards for quality and cost. The engineer works with others to deliver high-quality code, support existing projects, and respond to client requests.

Key Responsibilities

1. Develop code for asset management projects using relevant programming languages and technologies, meeting time, quality, and cost standards.
2. Maintain existing asset management systems by troubleshooting and resolving issues to keep services running.
3. Work with clients to gather new feature requests and deliver enhancements to asset management solutions that fit their needs and best practices.
4. Create and maintain documentation for code, processes, and system configurations to support knowledge sharing and operational efficiency.

Skill Requirements

1. Basic understanding of asset management services and related technologies.
2. Familiarity with programming languages used in asset management solutions.
3. Knowledge of troubleshooting processes and techniques for resolving software issues.
4. Strong communication skills for working with clients and writing documentation.

Other Requirements

1. Optional but valuable: ITIL Foundation certification.
2. Optional but valuable: certification in asset management or a related field.